A very good friend of mine, Julian Lyons, runs IMI Ltd., a long-established premium sourcing company based in Central London. Julian recently announced in a LinkedIn post that his company, which does a lot of business internationally, particularly with China, had updated the Sustainability and Ethics Policy on its website. It’s a very comprehensive policy and I know that Julian believes passionately that his company should operate sustainably and needs to avoid at all costs doing business with any suppliers which could be benefitting from the use of child labour or forced labour.
The nature of your business
I need to have a clear idea of what your business does. Whether you’re a High Street retailer, a builder or a consultancy I need you to give me an overview of your business activities – please email a company Fact Sheet to me or point me to the right place on your website.
Tell me who will be reading what I write for you. Is it your company staff, the general public or your clients? Is the principal audience mainly male or female, young or old? Clearly defining the target audience is essential as this will influence the style of my writing.
Define for me the parameters of the job. Is it web copy, a white paper, a newsletter, a sales brochure…or something else? Different types of job call for different approaches, and different amounts of research before I start writing.
Tell me the date by which you need the work completed. Please allow for the fact that it may take time for all the key people in your business to review the content and for any edits/re-edits to be done.
Please tell me what it is that you need the copy to do for your company: here are some examples:
- Announce the arrival of the business in a new segment of the market
- Generate new sales leads
- Generate awareness of the business in the market
- A detailed product description
- Convincing customers to buy product from your website
This is really important. I need to understand who your key competitors are and whether they are local, national or international. If you can identify at least 3 key competitors for me I will research them. By doing so I can see what you’re up against and this will inform how I approach your project.
Before I start the job please inform me what level of background research you expect me to do. Will I be expected to interview people? Will all information be provided by you or am I expected to do some third-party/desk-research in order to complete the job for you?
Tone of voice
I need you to tell me what writing-style you’re looking for. Here are some typical ones: